BNI Madagascar Boosts Digital Banking with Temenos Platform

BNI Madagascar has launched a new, enhanced digital banking platform powered by Temenos technology and deployed by Orion Innovation. The goal is to provide customers with a superior, user-friendly banking experience surpassing the standard Temenos offering.

BNI Madagascar sought a unique mobile application with a custom user interface designed for intuitive interactions. According to BNI Madagascar, this has been successfully achieved through close collaboration with Orion.

Thibault Huvelle, digital head at BNI Madagascar, highlighted the successful partnership with Orion, stating that it has elevated their digital capabilities and improved customer service efficiency.

Orion emphasized that the platform aligns with BNI Madagascar's strategic objectives and design preferences. The result is a modern and scalable platform poised to enhance customer engagement, streamline operations, and accelerate the introduction of new banking services.

Early results indicate strong user adoption and positive feedback, particularly regarding the mobile app's design, usability, and customer-centric approach.

Santhosh Rao, managing director at Temenos MEA, congratulated BNI Madagascar on the successful launch, noting that it empowers the bank to improve customer experiences and deliver faster, smarter banking services. He also emphasized the strength of Temenos' digital banking solutions for driving innovation and digital transformation in African banks.

Key Takeaways:

• BNI Madagascar has launched a customized digital banking platform with Temenos and Orion Innovation.
• The platform focuses on an improved user experience and a custom mobile application.
• Early results show positive user adoption and enhanced operational efficiency.